After Sales
We offer a comprehensive end-to-end portfolio of After Sales solutions that increase your revenue, increase your earnings and create more loyal customers!
Create a new culture in your company with a focus on After Sales!
Customer satisfaction
Customer satisfaction is directly proportional to the speed of service and your ability to generate additional business.
Therefore, responsiveness and timeliness are very important to your success - and to the success of your customer.
Quick effect with Innomize After Sales concept
With the Innomize After Sales concept, you will achieve a quick and measurable effect by implementing it with existing customers - and with new customers, you will now be much better and stronger against your competitors.
After Sales solutions as a service
Often, the effort for extra effort will feel overbearing to most customers - but with the Aftersales concept, you now offer solutions as a service and not as a sale.
The following areas are included in the Innomize Aftersales concept:
The specific combination of Aftersales services that suits your company depends on your products, target group and your company's competitive advantages.
Preservice
- Preventive Maintenance
Planned maintenance tasks and maintenance tasks to prevent failures and breakdowns - Technical Documentation
User manuals, troubleshooting charts, and other resources to help customers use and maintain products - Warranties
Promises to repair to replace defective products
Hands-on service
- Technical Support
Telefonisk eller online support til at hjælpe kunderne med at løse problemer - Repairs
Repairs of defective products on site or at a service center - Replacement
Replacement of defective products with new ones
Self-Service
- Knowledge Base
An online collections of articles and guides that help customers solve common problems - Troubleshooting Tools
Online tools that help customers diagnose and resolve problems - Forums and Communities
Online forums where customers can ask questions and get help from other users or the company's support
Hybrid Aftersales
- Augmented reality (AR)
AR-technology that can be used to guide customers through the troubleshooting process - Internet of Things (IoT)
IoT devices that can collect data about product performance and send it to the company for analysis - Chatbots
Automated chatbots that can answer simple questions and provide basic support
Other areas
- Education and Training
Educating customers in the use and maintenance of the products - Customers and Integration
Adapting products to specific customers requirements or integrating them with the customer's existing systems - Spare Parts Logistics
Ensuring quick and easy access to spare parts
Higher Competitive Advantage
Competition is a reality of doing business, and a company that also delivers exceptional service cannot be copied nor competed with.
Creating better customer service is an effective way to engage customers longer and establish loyal customers for a more sustainable growth.
As more and more companies start to take this approach, you will lose ground if you do not provide solid customer service.
When customers feel valued, they will often also spread the good word about your company to their networks, giving your company another competitive advantage.
Increased Sales and Profits
Even if your company has to invest more in service activities, such as digital solutions and employee onboarding, you will very quickly transform this expense into a profit center.
- Increased fix rate
- Reduced support time
- Increased sales of services and spare parts
- Maximized utilization of current staff
- Savings on transportation
- Savings on travel
Get started with Innomize After Sales solutions
Our portfolio of After Sales solutions is designed to engage your employees - as well as to provide fast and effective communication plus knowledge sharing to your customers.
Our solutions cover all stages of the entire After Sales process.
We work closely with you throughout the journey and leverage our expertise and experience to deliver measurable value.
Get started with the new and innovative After Sales solutions that can be integrated across your organization.
Contact us by phone (+45) 40 86 34 00 or by email info@innomize.dk if you want to hear more about how your company can work with innovative After Sales solutions.
Contact us for more information about the Innomize After Sales concept!
Contact us today by phone (+45) 40 86 34 00 or by email info@innomize.dk