Remote HELPDESK Direct – B2B remote support of the future
Remote HELPDESK is now available from Innomize – a revolutionary remote support solution that combines security, real-time communication and advanced AR features into one unified platform. In a time when effective support and rapid problem resolution are crucial, Remote HELPDESK Direct allows businesses to deliver professional remote assistance without the need for physical presence.
What is Remote HELPDESK?
Remote HELPDESK is a cloud-based B2B remote support solution developed for industries where downtime is expensive: industrial, offshore, oil & gas, medical, manufacturing, machine service and technical environments. The platform enables live support to be provided wherever the technician, customer or operator is located – directly via a secure browser or mobile device.
Key features of Remote HELPDESK
Remote HELPDESK combines the best of modern communication platforms like WhatsApp and Zendesk - but in a professional, secure and business-oriented version.
The platform includes, among other things:
- Live video
- Augmented Reality (AR marking)
- Step-by-step workflows
- Instant translation into +80 languages
- Media library for sharing files and documentation
- Centralized support system
- Multi-user environment for team collaboration
- Cross-device compatibility
- API & integration
- Simultaneous voice translator (two-way)
Simultaneous voice translation – Remove language barriers
With +80 supported languages, support teams can speak their own language while the recipient hears and sees the translation in real time – both as audio and subtitles.
Perfect for global support and international collaborations.
Benefits for B2B companies
Companies that choose Remote HELPDESK achieve significant benefits:
- Reduced downtime
- Lower costs by minimizing on-site visits
- Increased productivity through smarter workflows
- Faster response times and better customer satisfaction
- Global reach with real-time support across countries and language barriers
The professional chat interface provides a WhatsApp-like experience – without distractions and with a focus on task solving.
Safety first
Remote HELPDESK is built for companies that require full data security:
- End-to-end encryption
- Multi-factor authentication (MFA)
- GDPR compliance
- Role-based access control
- Regular security updates from Wideum
The security makes the solution ideal for industries with high compliance requirements.
Remote support made simple – just by sending a link
With Remote HELPDESK, businesses can start a support session with one click – no installation, no complex setup.
The customer or technician simply opens the link and is ready to receive or provide support.
Want to see Remote HELPDESK in action?
Contact us by phone +45 40 86 34 00 or by email info@innomize.dk if you want an online presentation of the platform where you can see all features in use - including AR, live video and simultaneous translation, how you can use Remote HELPDESK Direct in your company