Field service
Augmented Reality / Remote Video support in field service
One of the challenges you face with field service tasks is how to prepare for the unexpected.
As a service technician, you often receive an error message with limited information, and you are sent on a mission to inspect and solve the problem.
The service technician arrives on site and may find that he lacks the correct equipment to fix the problem, resulting in another visit and thus delay in fixing the problem.
With an AR (Augmented Reality) solution, these common problems can be prevented. By diagnosing the task remotely - the technician secures information about what the task entails and what equipment he must have with him. In this way, the customer's time is saved, quality is increased and repeated visits are eliminated.
Advantages
Increased customer satisfaction
Ensures that customers get the help they need right away.
Improvement of the first fix rate
Don't spend time guessing at a solution - now you know what the task is and with the help of external experts, you will complete your task.
Increase performance of tasks
Technicians can solve problems from the office - which means they reach more support and service calls
Reduction of costs
Reduce maintenance costs without compromising on service - save time on the road, petrol, car wear and tear.
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What tasks can you use Remote Video Support for?
Inspections
Remote support to be able to plan maintenance, approve current condition or just to know what equipment your operator should bring to the visit.
Customer support
When a customer calls to report an issue, your customer support can instantly connect visually to better assess and document the issue.
Maintenance
When something stops working or a device or plant breakdown is found, you can remotely connect your operator to guide the customer to solve the problem.
Share knowledge
When making a repair, it is sometimes necessary to get help or a second opinion from a colleague. With Remote Guidance, you can instantly connect for visual assistance.
Want to hear more?
Contact us via phone +45 40 86 34 00 or by email info@innomize.dk,
if you want to hear more about what Innomize can offer your company.
