Remote support
A remote support system gives your technicians the opportunity for quick support from an expert via effective video support - and can also be used to give your customers support!
Share virtual expertise using AR (Augmented Reality) and AI (Artificial Intelligence)
New AI function
Speech-to-speech translator with +44 languages
We remove language barriers: speak in your language, of course.
Your interlocutor will receive an accurate voice translation in the language of your choice.
You speak your language and your customer speaks their own language
With the new AI function in the remote support software, it is now possible to communicate in each language.
Two-way translation with +44 available languages, in audio and with subtitles.
Supports multiple users, just select your source language and output language.
Det The perfect remote support tools for your technicians in the field
Your service people are no longer alone - via their smartphone, tablet or smartglasses they can receive remote support using AR (Augmented Reality) & AI (Artificial Intelligence).
The service employees can always get immediate support from experts regardless of their geographical location.
Give the technicians the right tools and you will reduce the need to hire more employees!
Benefits of using the remote support system
- Save time and money
Reduce downtime and increase efficiency - Optimize productivity
Get quick and precise solutions to your challenges - Strengthen the security
Minimize the risk of accidents and injuries - Increase customer satisfaction
Offer exceptional support and service - Remove the language barrier
Avoid costly and troublesome misunderstandings
It's easy to share a video
The service technician shares everything he sees (via video streaming) with expert help from the office – and the expert helps to find the right solution.
This now means that the customer can carry out their service regardless of the service technician's level of competence – thus increasing the fix rate.
Snapshots, video, zoom in on the problem can be taken and the expert in the office can use the many tools in the system to guide and support the service technician at the same time that he can document everything.
Quick and efficient service - with cost reduction on driving
A remote support system – means faster service to the customer! Time is saved as well as driving as the service technician does not have to return to the office for assistance, nor is it necessary to dispatch an additional service employee.
Wide usage areas
The remote support solution is ideal for support, sparring, training, repairs, inspections, handling of complaints - as well as in many other situations.
The remote support system can also be used for support directly to your customers
Rising customer expectations, increasing equipment complexity and a lack of qualifications are just some of the areas that present challenges for most companies.
With our remote support solution, you have the opportunity to create innovative approaches for your customers - your customers do not have to wait for you to send a technician - with our Augmented Reality system, which is supported by AI, you can connect to your customer with the same and guide him through the task.
The fast and professional help will increase the customer's uptime, satisfaction and loyalty.
Because you can avoid sending a technician on some tasks and thus save unnecessary driving and time - it provides a financial advantage, a significantly faster service and at the same time a more sustainable solution that reduces your carbon footprint
Get started with the new and innovative solution - with the remote support system, we transform the way you work with support.
Contact us via +45 40 86 34 00 or by email info@innomize.dk if you want to hear more about how your company can make use of a remote support system.
Benefits for your company and customers
- Get the most out of your specialist technicians by offering remote assistance.
- Give technicians the right tools and you'll reduce the need to hire more staff
- Reduces costs for travel
- Reduces time on the road
- Increases your fix rate
- Reduces time spent on remote support
- Increases uptime with customers
- Increases customer satisfaction
- Increases the efficiency of the technicians
- New business models in AfterSales and customer service
- More sustainable and reduces your carbon footprint
Benefits for your employees
- Provides peace of mind of knowing help is always within reach
- Less stress knowing that you can achieve the tasks
- By remotely diagnosing tasks - the service technician can decide for himself whether the customer should be assisted remotely or have a physical visit
- Can assist customers immediately, which increases customer uptime and technician satisfaction
- Always act as an expert, regardless of the task at hand
- Always access to knowledge on service tasks
- Faster documentation of tasks
- Increases security regardless of where in the world you are and act as an expert
- The aging service technicians can help the next generation faster and train them in remote tasks
Contact us for more info about our remote support solutions!
Contact us via phone +45 40 86 34 00 or by email info@innomize.dk
